Stans Fireplace and Chimney Service
More than you can imagine for your fireplace, gas and woodburning service, barbeque grills and more!
Customer Satisfaction
Our success is based on your satisfaction in the products we sell and if you are not satisfied with your purchase or if it is defective upon arrival, you may return it in its original condition for an exchange or a refund. This exchange/refund period extends for 30 days after the date you receive your merchandise. Special order or custom made items are non-cancelable and non-refundable. We don't use any deceptive advertising gimmicks nor do we have any hidden handling, packing or shipping fees. You will always be notified if there are any backordered items or of any delays in shipping your order.
Shipping
Shipping charges are calculated prior to completing your order based on your location, weight of the item(s), and shipping method. Most items will ship within 1 to 2 business days (custom orders, and certain products excluded). We have sophisticated software designed specifically for handling your on-line order to assure you fast accurate delivery of your order. UPS shipments do not count the day of shipment as a day in transit. For instance, an order that is to be shipped 2 Day Air will actually take 2 days in transit PLUS the day of shipment. Also UPS does not deliver on Saturday unless Next Day Air is specified WITH the Saturday delivery option. Please note that refused deliveries may be charged a re-delivery charge.
Return Policy
All items except for custom and special ordered product can be returned within 30 days of receipt. All returned goods must be in new re-sellable condition and in the original packaging. Customers are responsible for returning the item in the original packaging and in like new saleable condition. Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims can not be made on items not properly and securely packaged. Goods are to be returned, freight prepaid, along with a copy of your invoice and reason for return. Any non-defective item that is returned and not in the original packing or not sellable for new within 30 days from receipt will be assessed a restocking charge. Defective items may be exchanged during the first 30 days on most products, after 30 days the manufacturers warranty applies. Any "Free Freight" item returned will have the outbound freight charge deducted from the total return. Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost.
Guarantees
All items are guaranteed by the manufacturer. Depending on the item, the warranty period varies. All items are guaranteed to be free from manufacturing defects when received. Specific warranty periods vary by manufacturer. For specific warranty information on a given item please call 248-240-1379.
Tracking Your Order
When you place an order through our Web site you will receive an e-mail confirmation that your order is in process. When the item ships you will receive an additional e-mail with a tracking number when shipped via UPS or FedEx, or date shipped when shipped by other carriers.
Secure Ordering
When you order through our Web Site you can be sure your credit card is secure.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Stans Fireplace website conducts all order transactions via a secure server. Using your credit card on our secure server is guaranteed.
Your Privacy Assured
We will never share any personal information you give us online. We do not make your information available to any outside companies and we don't send mailings or frequent e-mail advertisements.
Disclaimer
We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.
